Forrest Glover Design — Client Policy and Intake

What we do

  • Furniture Tours in Guadalajara with vetted makers and showrooms.

  • Home Furniture plans using our private catalog with light customization.

  • Custom Packages for 5–7 bespoke pieces when needed.

Communication

  • Planning and confirmations via email.

  • WhatsApp is for day‑of coordination only.

  • We provide proactive updates according to the plan you select. To keep projects smooth, please avoid high‑frequency messaging across channels.

  • Update cadence

    • We provide proactive updates at meaningful milestones: order placed, production start, mid‑production check, ready for dispatch, and delivery scheduled. Outside those milestones, there is no action to report.

  • Payment and service boundary

    • Payment delays or attempts to condition payment on additional services not included in your plan may result in pause or termination of services at FGD’s discretion.

Furniture Tours

  • Price

    • $550 per 5‑hour day.

    • Optional 9‑hour day or 2‑day tour.

  • Booking

    • 50% deposit to reserve your date. Balance due 48 hours prior.

    • After booking: hotel recommendations and a short questionnaire to tailor your route.

  • Boundaries

    • Tours do not include ongoing vendor communications or logistics.

    • If you purchase directly with vendors, FGD is not responsible for communications, orders, production, tracking, claims, or delivery.

  • Post‑tour support options

    • Paid Zoom consults: 30 / 60 / 90 minutes.

    • Post‑tour support packages at flat fees by scope.

  • Procurement & Logistics Fees

    • 16% Procurement Coordination Fee: Applied to the total cost of all furniture and décor we source and purchase on your behalf from vendors in Guadalajara, Tonalá, and throughout Mexico. This fee covers bilingual vendor communication, order management, quality control, production tracking, and problem resolution. You receive wholesale pricing that is typically below retail, even with our fee included.

    • Minimum 20% Logistics Coordination Fee: Applied to the cost of freight (flete) for shipping coordination. This fee covers researching and vetting shipping companies, bilingual coordination with drivers, timeline management, delivery scheduling, and problem resolution throughout transit. This is charged on top of the actual freight cost.

  • Our Track Record: We have maintained careful records of all our sales over the last several years, and our clients almost consistently pay 10% to 45% less than other providers offering the same make and quality of furniture, even with our coordination fees included. We are not inexpensive, and we are certainly not cheap. We sell high-quality furniture for an amazing value. Our wholesale access and local expertise ensure you receive exceptional craftsmanship at prices that make sense.

  • Receiving Fees: Per-item handling fee when furniture arrives at our Guadalajara facility (Small: $75 MXN, Medium: $100 MXN, Large: $200 MXN, Extra Large: $300 MXN).

  • Storage Fees: Monthly rates if items are stored before delivery (Small: $50 MXN/month, Medium: $75 MXN/month, Large: $100 MXN/month, Extra Large: $150 MXN/month). 30-day minimum applies.

  • Payment Terms: All coordination fees must be paid in full before furniture is delivered or released from storage. Client is responsible for any additional fees that accrue from vendors, shippers, or storage facilities if payment is delayed.

  • These fees are required, non-negotiable, and reflect standard industry practice for professional design and logistics services.

Home Furniture (Semi‑Custom Catalog)

  • What it is

    • Curated purchasing from our private catalog with light customization on finishes and dimensions.

    • Catalog is private and shared after onboarding.

  • Packages

    • Package A: up to 5–7 pieces from our catalog.

    • Package B: up to 12 pieces at a higher price point.

    • Exclusivity: Included pieces are purchased through FGD only.

  • Customization

    • Finishes, fabrics, proportion adjustments within maker tolerances.

    • Drawings and approvals provided as needed per piece.

  • Pricing and payments

    • Package fee due to begin (covers sourcing, vendor coordination, and procurement).

    • Each maker order: 60% deposit to start, 40% prior to delivery.

    • Storage and logistics: per‑item intake fee, 30‑day minimum storage, then monthly fee; shipping billed before dispatch.

  • Storage photos

    • We can photograph pieces before packaging. While stored, items remain professionally packaged; only box/exterior photos are available.

Custom Packages (Bespoke 5–7 Pieces)

  • Engagement minimum: $2,500 covers design development and coordination.

  • Drawings and approvals as needed per piece.

  • If bespoke isn’t the right fit, we can route to a Zoom consult or our Home Furniture catalog.

Self‑Purchasing Boundary

  • If you purchase directly with vendors, FGD is not responsible for communications, orders, production, tracking, claims, or logistics.

  • We can provide these services as a paid add‑on upon request.

Right to Decline Service

  • FGD reserves the right to decline or discontinue service at our discretion, including in cases of nonpayment, policy violations, or misalignment with scope or communication boundaries.

Cancellations and Rescheduling

  • Tours: deposits are non‑refundable, transferable once if rescheduled 7+ days prior (subject to availability).

  • Fabrication begins after deposit. Changes may affect lead time and price.